Assistant General Manager Job at Goldfish Swim School (Webster)

Job Description

Oversees the quality and success of Goldfish Swim School daily operations. Goldfish Swim School Webster is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water.

Job Responsibility

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities
Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures
Assists General Manager and department managers with fulfillment the daily tasks
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction
Trains and oversees aquatics department to provide superior swim instruction to the students of GSS
Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training
Provides sales and marketing training to all qualified sales staff
Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained
Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions
Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment
Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction
Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP
Maintains current certifications and stays up-to-date professionally on the aquatics and management field
Fulfills other duties and responsibilities as assigned by the Employer

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
High school diploma or GED is required
Bachelor’s degree or higher preferred
Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required
Two or more years management experience preferred
Two or more years as a swimming instructor preferred
Ellis Lifeguard, Ellis Lifeguard Instructor, Ellis CPR/AED and Ellis First Aid certifications required (May be obtained within first 90 days of employment if applicant possesses the equivalent certifications from another nationally recognized training provider)