Assistant General Manager Job at Marriott Bonvoy (Melbourne)

Job Description

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Job Responsibility

Support all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment
Assist the General Manager in leading the team in the development and implementation of property-wide strategies
Verify the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations
Build relationships with key customers and is involved in the sales process
Verify that all brand standards are being maintained in each area of the property
Verify that all team members meet or exceed all brand requirements
Manage the operation of the all property departments
Promote both Guarantee of Fair Treatment and Open Door policies
Verify that a viable key control program is in place
Maintain current licenses and permits as prescribed by local, state and federal agencies
Provide a safe working environment in compliance with OSHA/MSDS
Manage all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Comply with all corporate accounting procedures
Perform required annual Quality audit with GM and RD
Stay readily available/approachable for all employees
Extend professionalism and courtesy to employees at all times
Lead by example demonstrating self-confidence, energy and enthusiasm
Assist/teach team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals
Make sure that staffing levels are appropriate to exceed guest expectations
Set clear performance expectations with the General Manager
Assist team supervisors with constructive coaching and counseling
Solicit feedback for continuous improvement
Extend professionalism and courtesy to guests at all times
Motivate and encourage staff to solve guest and employee related concerns
Provide excellent customer service by being readily available/approachable for all guests
Take proactive approaches when dealing with guest concerns
Assist employees in understanding guests ever-changing needs and expectations, and how to exceed them
Verify that orientations for new team members are thorough and completed in a timely fashion
Take proactive approaches when dealing with employee concerns
Verify that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place
Perform other duties as assigned and needed

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

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