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Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
Job Responsibility
Support all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment
Assist the General Manager in leading the team in the development and implementation of property-wide strategies
Verify the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations
Build relationships with key customers and is involved in the sales process
Assist the operational and financial management of the property
Support the management and development of departmental teams
Manage the guest experience
Conduct human resource activities
Requirements
High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area.