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This role plays a critical leadership role in the daily operations of a high-volume, upscale dining establishment with a high check average and approximately $10M in annual revenue. The AGM partners closely with the General Manager to drive financial performance, build strong guest relationships while delivering exceptional experiences, and lead a large, professional service team. This role requires strong operational discipline, refined hospitality instincts, passion for F&B, and the ability to lead in a fast-paced, high-expectation environment.
Job Responsibility:
Support the General Manager in overseeing all front-of-house operations to ensure consistent execution of brand standards and service excellence
Actively manage the floor during peak service periods, engaging with guests, resolving issues in real time, and ensuring an elevated dining experience
Ensure seamless coordination between FOH and BOH teams to support timing, quality, and guest satisfaction
Uphold cleanliness, safety, and maintenance standards throughout the restaurant
Assist in managing a $10M operation with accountability for revenue growth, cost controls, and profitability
Monitor and control labor costs through effective scheduling, forecasting, and productivity management
Support inventory controls, purchasing procedures, and cash-handling policies
Analyze P&L statements, sales reports, and key performance indicators to identify trends and improvement opportunities
Lead, coach, and mentor managers, supervisors, and hourly team members to build a high-performing hospitality culture
Support hiring, onboarding, training, and ongoing development of FOH leadership and service staff
Foster a professional, inclusive, and accountability-driven work environment
Conduct performance evaluations and provide ongoing feedback and corrective action when necessary
Ensure compliance with all company policies, health department regulations, labor laws, and alcohol service requirements
Maintain accurate documentation related to scheduling, payroll, incident reports, and disciplinary actions
Execute and reinforce service standards, SOPs, and training programs
Requirements:
Minimum 3–5 years of management experience in an upscale, high-volume restaurant environment
Proven experience supporting or leading operations with $7–10M+ in annual revenue
Strong base of beverage knowledge, especially managing beverage programs, and a minimum of level one sommelier certification
Strong understanding of fine dining or polished casual service standards and high check averages
Demonstrated ability to lead large teams in a fast-paced, high-pressure environment
Solid financial acumen, including labor management, inventory, and P&L analysis
Excellent communication, conflict-resolution, and guest-recovery skills
Nice to have:
Hands-on leadership style with strong floor presence
Advance knowledge of wines, beers, cocktails, and spirits
High emotional intelligence and guest-focused mindset
Ability to balance operational execution with strategic thinking
Flexible schedule with availability for nights, weekends, and holidays
Proficiency with POS systems, scheduling software, and basic financial reporting tools
What we offer:
Medical, dental, and vision benefits
Paid time off and dining discounts
Growth opportunities within a premium hospitality organization