Assistant General Manager Job at 360 Resourcing Solutions (London)

Job Description

We are looking for an experienced Assistant General Manager (Maternity Cover) to support the General Manager in overseeing the day-to-day operation across the Restaurant, Private Dining Rooms, Concert Bar and Café, ensuring exceptional guest experience, strong commercial performance and operational excellence.

Job Responsibility

Support the General Manager in overseeing the day-to-day operation across the Restaurant, Private Dining Rooms, Concert Bar and Café, ensuring exceptional guest experience, strong commercial performance and operational excellence
Operations: Support the day-to-day running of all restaurant outlets, ensuring service standards, guest satisfaction and operational readiness are consistently achieved
Lead from the floor during busy services, VIP visits and operational challenges, supporting teams to deliver exceptional experiences
Oversee bookings, guest notes, reservations and operational systems to ensure smooth service flow and team preparedness
Work closely with kitchen, bar, café and events teams to ensure seamless coordination across all services
People: Support recruitment, onboarding and development to maintain strong team performance and service standards
Deliver on-the-floor coaching, team briefings and ongoing training focused on service, product knowledge and guest care
Assist with rota planning, labour allocation, absence management and performance reviews
Lead by example, promoting company values, professionalism and teamwork
Financial Performance: Support labour forecasting and rota management to achieve budget targets and operational efficiency
Respond to sales fluctuations, balancing labour costs while protecting guest experience
Support stock management and stock takes to improve control and minimise variances
Drive spend-per-head, covers and service efficiency in collaboration with operational and sales teams
Communication & Collaboration: Promote strong communication and teamwork across all departments and shifts
Lead and participate in service briefings to ensure teams are aligned on bookings, events and guest expectations
Work closely with senior operational teams to coordinate covers, timings and service delivery
Review service performance and support continuous improvement through feedback and post-service reviews

Requirements

Support the day-to-day running of all restaurant outlets
Lead from the floor during busy services, VIP visits and operational challenges
Oversee bookings, guest notes, reservations and operational systems
Work closely with kitchen, bar, café and events teams
Support recruitment, onboarding and development
Deliver on-the-floor coaching, team briefings and ongoing training
Assist with rota planning, labour allocation, absence management and performance reviews
Support labour forecasting and rota management
Respond to sales fluctuations
Support stock management and stock takes
Drive spend-per-head, covers and service efficiency
Promote strong communication and teamwork
Lead and participate in service briefings
Work closely with senior operational teams
Review service performance and support continuous improvement

What we offer

Company Sick Pay
50% discount in our restaurant and 25% off at our cafes
Holidays increasing with length of service
Loyalty bonuses in line with the length of service
One paid day off each year to get involved in any community or charity volunteering activity of your choice
Retail, Grocery and Gym Discounts
Cycle to Work Scheme
Refer your friend scheme
Learning and Development Portal and further education with apprenticeship programs
G&F Support Scheme
Hospitality Action – Access to a confidential Employee Assistance Programme (EAP)

360 Resourcing Solutions - All Job Offers