Assistant General Manager Job at Marriott Bonvoy (Vancouver)

Job Description

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Job Responsibility

Supporting all aspects of operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment
Assisting the General Manager in leading the team in development and implementation of property-wide strategies
Verifying implementation of brand service strategy and brand initiatives
Building relationships with key customers and being involved in sales process
Verifying all brand standards are maintained in each area of the property
Verifying all team members meet or exceed all brand requirements
Managing operation of all property departments
Promoting Guarantee of Fair Treatment and Open Door policies
Verifying viable key control program is in place
Maintaining current licenses and permits as prescribed by local, state and federal agencies
Providing safe working environment in compliance with OSHA/MSDS
Managing all finance and accounting functions including accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's
Reviewing financial statements, sales and activity reports and other performance data
Complying with all corporate accounting procedures
Performing required annual Quality audit with GM and RD
Staying readily available/approachable for all employees
Extending professionalism and courtesy to employees at all times
Leading by example demonstrating self-confidence energy and enthusiasm
Assisting/teaching team managers scheduling against guest and hours/occupied room goals
Setting clear performance expectations with General Manager
Assisting team supervisors with constructive coaching and counseling
Soliciting feedback for continuous improvement
Extending professionalism and courtesy to guests at all times
Motivating and encouraging staff to solve guest and employee related concerns
Providing excellent customer service by being readily available/approachable for all guests
Taking proactive approaches when dealing with guest concerns
Assisting employees in understanding guests ever-changing needs and expectations and how to exceed them
Verifying orientations for new team members are thorough and completed in timely fashion
Taking proactive approaches when dealing with employee concerns
Verifying property hiring practices comply with I-9 and EEO requirements and striving for culturally diverse work place
Performing other duties as assigned and needed

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

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