Assistant General Manager Job at Legends Global (Hato Rey)

Assistant General Manager

Legends Global

Location:
Puerto Rico , Hato Rey

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Assistant General Manager is responsible for the day-to-day activities of the assigned operationally focused departments within the facility. The AGM is also responsible for reinforcing a 'one team' approach with all departments and contractors within the venue. The role includes helping facilitate optimum efficiency by maximizing revenue, ensuring budget expenses are monitored appropriately and providing exceptional customer service for internal and external clients. The work is to continuously improve the reputation and high standards of the facility within the industry that lead to positive client experiences.

Job Responsibility:

Improve operational efficiencies by maximizing departmental synergies through fostering a 'one team' environment with all working units within the facility
Oversee the following departments: Booking, Marketing, Finance, Food and Beverage, Box Office, Advertising, Security, Production, Operations, Parking, and related operations
Assure the coordination, implementation, and administration of specific plans and programs prescribed by General Manager, and/or corporate directives
Implement facility policies and goals in accordance with the ASM Global management contract, client's objectives, and corporate policy
Meet on a consistent basis with the assigned Department Heads for quality results and clarity of communication
Responsible for contractor compliance within the facility
Build special 'project teams' as needed to create quality deliverables
Establish and maintain effective working relationships with clients, tenants, employees, contractors, public as well as key stakeholders
Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed
Implement process and procedures within the departments to establish 'best practices' and maintain customer service standards
Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the venue
Respond to crowd control and/or crowd management situations in a prompt, calm, and decisive manner during crisis situations
Be able to step in for the General Manager for meetings, presentations and in addressing client concerns as needed
Conduct performance appraisals and disciplinary actions for staff
Interview, hire and train staff
Remain current on national trends in the industry and local market changes that affect the facility

Requirements:

Communicate effectively with others both orally and in written form
Experienced in successful team building focused on creative & solution focused deliverables while exhibiting a 'can do' attitude
Must have experience in project and budget management as well as software implementation and training
Knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning
Must work effectively under pressure and/or stringent schedule and produce accurate results
Strong orientation towards hospitality/customer service for the meeting, convention, and entertainment industry
Proficient in using and training others in technology to enhance the visitor experience and operational efficiency of the facility
Bachelor’s degree in Management/Business/Hospitality or related field preferred or professional equivalent
5 years of experience working in or with venues at a senior management level
Experience in Windows, Power Point, Microsoft Office software required and experience with Event Management and Maintenance Management Software preferred
Must be able to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays and extended numbers of days
Must be able to speak, read, and write Spanish and English
Must have professional attitude and appearance

Additional Information:

Job Posted:
February 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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