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Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
Job Responsibility:
Support all aspects of operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation
Assist General Manager in leading team in development and implementation of property-wide strategies
Verify implementation of brand service strategy and brand initiatives
Build relationships with key customers and be involved in sales process
Verify all brand standards are maintained
Manage operation of all property departments
Promote Guarantee of Fair Treatment and Open Door policies
Verify viable key control program is in place
Maintain current licenses and permits
Provide safe working environment
Manage all finance and accounting functions
Review financial statements, sales and activity reports
Comply with corporate accounting procedures
Perform required annual Quality audit
Stay available for all employees
Lead by example
Assist/teach team managers scheduling
Set clear performance expectations
Assist team supervisors with coaching and counseling
Solicit feedback
Extend professionalism to guests
Motivate staff to solve concerns
Provide excellent customer service
Take proactive approaches with guest concerns
Assist employees in understanding guest needs
Verify orientations for new team members are thorough
Take proactive approaches with employee concerns
Verify property hiring practices comply with I-9 and EEO requirements
Requirements:
High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area