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Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
Job Responsibility:
Supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment
Assisting the General Manager in leading the team in the development and implementation of property-wide strategies
Verifying the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations
Building relationships with key customers and is involved in the sales process
Assisting the Operational and Financial Management of the Property
Supporting the Management and Development of Departmental Teams
Managing the Guest Experience
Conducting Human Resource Activities
Requirements:
High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area