Assistant General Manager Job at Canteen (Kitchener)

Job Description

As an Assistant General Manager, you will be responsible for providing overall planning, direction and control to assigned food service units. You will achieve operational and financial goals. You will provide guidance and motivation to subordinate unit managers, as well as ensure effective customer/client rapport is maintained.

Job Responsibility

Conduct operation audits of regional units and design improvements to optimize financial performance and operational productivity
Audit units to ensure conformance with the Company, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation, and record keeping
Ensure adherence to company sponsored retailing and purchasing programs
Observe typical meal service when visiting units
evaluate food for taste, temperature, appearance, and portion size
investigate complaints regarding unit operation and effect satisfaction solutions
Develop realistic and accurate district forecasts
monitor development of realistic and accurate unit forecasts
ensure that each unit's financial performance meets the Company and client forecasts
Ensure consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus
audit performance appraisals and associates files
monitor Diversity action plans
Recruit for management positions
identify district training requirements
develop and coach management associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates
Provide direction and support to Food Service Managers, for catering and restaurant sales from multiple avenues, to maximize client and customer satisfaction
Ensure a great culinary focused offer in the units

Requirements

Post-secondary education plus at least five years of related food service management experience in a business/corporate dining setting and retail environment
Proven financial management skills including ability to control product and labour costs
Strong motivator, mentor and leader
Very detail-oriented individual and a strong team player
Superior client relationship skills
Excellent communication skills (written and verbal)
Can accommodate a flexible work schedule
Knowledgeable in Microsoft Office
Certified in Advanced Food Safety and Smart Serve, or willing to complete within 90 days of hire
Must have a valid Driver's License and a vehicle
Must be available to work evening and weekend shifts, as needed