Assistant General Manager

• Supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment
• Assists the General Manager in leading the team in the development and implementation of property-wide strategies
• Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations
• Builds relationships with key customers and is involved in the sales process
• Verifies that all brand standards are being maintained in each area of the property
• Verifies that all team members meet or exceed all brand requirements
• Manages the operation of the all property departments
• Promotes both Guarantee of Fair Treatment and Open Door policies
• Verifies that a viable key control program is in place
• Maintains current licenses and permits as prescribed by local, state and federal agencies
• Provides a safe working environment in compliance with OSHA/MSDS
• Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
• Complies with all corporate accounting procedures
• Performs required annual Quality audit with GM and RD
• Stays readily available/approachable for all employees
• Extends professionalism and courtesy to employees at all times
• Leads by example demonstrating self-confidence, energy and enthusiasm
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals
• Makes sure that staffing levels are appropriate to exceed guest expectations
• Sets clear performance expectations with the General Manager
• Assists team supervisors with constructive coaching and counseling
• Solicits feedback for continuous improvement
• Extends professionalism and courtesy to guests at all times
• Motivates and encourages staff to solve guest and employee related concerns
• Provides excellent customer service by being readily available/approachable for all guests
• Takes proactive approaches when dealing with guest concerns
• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them
• Verifies that orientations for new team members are thorough and completed in a timely fashion
• Takes proactive approaches when dealing with employee concerns
• Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place
• Performs other duties as assigned and needed

• High school diploma or GED
• 4 years experience in the guest services, front desk, housekeeping, or related professional area
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years experience in the guest services, front desk, housekeeping, or related professional area

Bonus Eligible