Assistant General Manager Jobs

Industrious

Location:
United States, New York City

Category:
Office Administration

Contract Type:
Not provided

Salary:

80000.00 - 90000.00 USD / Year

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Job Description:

The Assistant General Manager role is a pivotal role at Industrious, supporting and overseeing 3 to 5 of our locations and requiring a breadth of diverse skills to achieve your goals of maintaining a high quality customer experience, hiring and managing all Member Experience Associates, driving a healthy P+L, assisting in providing effective tours, and cultivating team development for your area. Your leadership will be crucial as we expand our 150 locations across the globe.

Job Responsibility:

Directly manage a team of 1-3 Member Experience Managers, whose role focuses on providing exceptional member experiences each day
Account manage our membership contract renewals, working in tandem with MxMs to support and drive ongoing commitments in your primary locations
Strengthen your team, build a culture of excellence and hospitality, and develop future Industrious leaders through in-depth coaching, performance management and hiring
Serve as the face of the business in your area by playing a hands-on role in sales, engaging in negotiations with large potential members, handling local PR requests and resolving challenging member relations issues
Assist the General Manager in the launch of new locations in your area, including executing against hiring, marketing and sales goals, in partnership with our launch team
Collaboratively partner with your General Manager, the marketing team, sales team, our centralized operations team and other Assistant General Managers to support your area goals and efficiencies
Analyze, report on and take action against key performance metrics, including, but not limited to: Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, and Operational Consistency
Proactively identify and drive implementation of opportunities for improvement across all elements of our unit operations
As necessary, perform on-the-ground coverage for your team members while they are out on vacation

Requirements:

At least 3 years experience in multi-site operations management in hospitality, F&B, retail, coworking or other customer facing industries
Strong P&L and financial management skills
Proven people management and coaching skills in a multi-site environment
A passion for hospitality and creating exceptional customer experiences
Experience driving local marketing and sales initiatives
Excellent communication skills with the ability to comfortably handle difficult conversations
Willingness to travel to each location as needed

What we offer:

quarterly and annual bonus opportunities based on individual and company performance totaling up to $14,000 per year
heavily subsidized healthcare plans
generous paid time off
long-term incentive program
wellness programs
professional development grants
401k plan

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant General Manager