Assistant General Manager Job at Goldfish Swim School (Central Park)

Assistant General Manager

Goldfish Swim School

Location:
United States , Central Park

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

52500.00 - 58500.00 USD / Year

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Job Description:

At Goldfish Swim School, we’re not only passionate about building confident swimmers, we’re also passionate about building careers for our team members. Our team is the reason we have a reputation for our golden experience & WOW customer service. They are the ones who show our families why they should choose Goldfish Swim School week after week, making learning (and work) FUN! As an Assistant General Manager, you will be responsible for ensuring the success of our swim lessons by managing and motivating a successful team, coordinating and reviewing class schedules and ensuring you have a school that’s set up for success at every lesson. You’ll guide new team members and families through their first days at Goldfish and be there to support them as they progress in our program and in life.

Job Responsibility:

Ensure the success of swim lessons by managing and motivating a successful team
Coordinate and review class schedules
Ensure the school is set up for success at every lesson
Guide new team members and families through their first days
Oversee the quality and success of daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities
Direct and control daily operations to ensure the school is running according to standard operating procedures
Provide sales and marketing training to staff
Stay on track with quarterly and annual enrollment goals
Create and implement a plan of action when goals are off track
Gain high level competency in class bookings, scheduling, reporting and administrative functions
Provide a positive staff culture and offering open, honest communication
Build a team who provides quality work
Direct and oversee the implementation of the Emergency Action Plan (EAP) and all safety procedures

Requirements:

Ability to swim and pass a basic swim test (50 yards)
Must be able to obtain lifeguard CPR & AED certification
Must be able to obtain Certified Pool Operator (CPO) certification
Schedule availability that includes some weekday evenings (until 8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek
Ability to work the same scheduled days every week
Must be able to tolerate exposure to warm, humid settings and chlorinated environment
Must be able to stand for extended periods of time
Enthusiastic leader with a strong focus on employee engagement and customer experience

What we offer: