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WoodSpring Suites in Lebanon, TN, operated by Hotel Management & Consulting, is part of a rapidly growing brand specializing in extended stay accommodations. WoodSpring Suites offers a comfortable, affordable, and inviting environment for guests seeking convenient lodging options with home-like amenities. The property prides itself on delivering exceptional guest experiences through a dedicated hospitality team focused on quality, service, and community engagement. Hotel Management & Consulting supports its properties with strong operational frameworks and a culture that promotes performance, merit-based advancement, and work-life balance. The Assistant General Manager role at WoodSpring Suites is a dynamic leadership position critical to t... Show More
Job Responsibility:
Train and provide guidance to staff
discuss staff performance discrepancies and training needs with General Manager
attend and lead staff huddles
provide hands-on support and guidance to ensure the team achieves outstanding results
post checks in PMS
complete weekly labor tracker
manage payment due reports
post paid outs and receipts
ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
monitor and follow up on guest feedback and concerns
suggest and sell amenities
ensure guest and property security
assign rooms to be cleaned by housekeeping and assist GM in inspecting rooms
manage inventory
check property email
build relationships with vendors and guests
foster teamwork
network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
lead in-house guest sales and marketing initiatives to increase occupancy
assist with housekeeping in rooms and daily completion of laundry duties and public space needs
cover employee shifts as needed to ensure operational continuity
know and follow property emergency procedures and ensure security needs of the property and guests are met
perform other duties as assigned
Requirements:
High school diploma or equivalent
minimum of 1 years hotel leadership experience
proficient computer skills
ability to communicate effectively both orally and in writing
physical capability to perform tasks involving kneeling, squatting, standing, sitting, bending, twisting for long periods
ability to lift, push, pull up to 20 lbs regularly and occasionally up to 50 lbs
availability to work flexible hours including weekends and holidays
must be able to build and lead a team
adhere to company policies including drug-free workplace policy