Assistant General Manager

• Develop, administer, and control the hotel revenue and expense budgets
• Review and approve the hotel payroll
• Review and approve transmittals and other front office paperwork and reports
• Authorize direct bill accounts and monitor the administration of Accounts Receivable
• Facilitate lead management processes within the hotel and provide sales support to team
• Oversee tracking of leads and results
• Maintain relationships with target accounts
• Complete monthly, weekly, daily checklists
• Ensure reports submitted daily as required by company
• Coach and train all members of the hotel team on their role
• Review room inventory management to ensure maximization of room revenue
• Ensure proper selection, training, counseling, and motivation of all team members
• Review all hourly personnel performance appraisals
• Review all hourly team member disciplinary procedures and documentation
• Ensure team member attitude of attentiveness and anticipation of guest needs
• Ensure proper delivery of guest special requests
• Meet with and solicit comments from guests on a regular basis
• Monitor results of guest surveys
• Respond and follow up on all written guest complaints
• Inspect rooms daily according to quality standards for cleanliness and proper preventative maintenance
• Develop and maintain hotel programs to assure that the quality program criteria are met
• Complete and submit all forms for capital improvement for the hotel
• Ensure all team members are trained to act according to procedure in the event of an emergency or accident
• Ensure a viable key control program is in place in all hotel departments
• Ensure team members follow appropriate cash control procedures
• Ensure the security needs of the property and guests are met
• Maintain an active and visible position in the local community and industry
• Develop and maintain rapport with competitive hotels
• Participate in community activities, team member functions and guest events
• Conduct regular team and sales meetings
• Respond to requests from immediate supervisor

Min 3+ years of experience as AGM or FOM

After 120 days of employment, you will be eligible for vision, dental, short-term disability, long-term disability, and $25,000 in group life insurance