Assistant General Manager Job at Time Out Group Plc (Abu Dhabi)

Assistant General Manager

Time Out Group Plc

Location:
United Arab Emirates , Abu Dhabi

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

25000.00 AED / Month

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Job Description:

We are seeking a dynamic and experienced Assistant General Manager to join our leadership team and support the daily operations of our large-scale food and beverage Market. The AGM is an integral part of the senior leadership team and will work closely with the General Manager to ensure excellence in guest experience, team performance, financial results, and operational efficiency. This role requires a hands-on leader with strong business acumen, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume environment.

Job Responsibility:

Lead and motivate diverse teams(front-of-house, back-of-house, support staff) and be skilled at managing performance and retaining talent in a high-turnover industry
Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations
Monitor labor, food, and beverage costs while implementing strategies to maximize profitability
Analysis of sales trends, labor costs, food costs, and margins to drive profitability
Collaborate with the GM on sales-building initiatives, marketing promotions, and community engagement
Focus on succession management, training and, development of all Market employees
Delegate responsibility to the management team as needed and enforce existing policies consistently
Oversee and participate in the hiring, training, supervision and management of the market operations team
Oversee the weekly schedule for both TOM staff and contracted staff to meet or exceed budgeted goal
Oversee payroll for the hourly and management staff, conduct pre-shift meetings, and assist team members with any inquiries
Partner with the General Manager to develop and implement operating standards, policies, and procedures to be followed by the management team
Assign and instruct the employees and managers in the details of their work
observe performance and encourage improvement where necessary
Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other TOM and Vendor employees
Ensure every guest receives exceptional service in line with brand standards
Address and resolve customer concerns with professionalism and care
Lead initiatives that enhance guest loyalty and satisfaction
Interact with all department personnel, restaurant staff and Vendor staff as needed
Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
Ensure that no members of staff are permitted to work if they are not suitably dressed, groomed or showing symptoms of sickness
Develop and implement cost-saving and profit-enhancing measures
Maintain positive and professional relations with vendors, managing vendor interaction on the property with our staff
Monitor guest satisfaction on all levels, including social media platforms
Ensure health, safety, and sanitation requirements are in compliance with local laws and agencies
Collaboration across all operations within the greater Oakridge Park development & daily operations

Requirements:

Progressive leadership experience in hospitality, with a focus on food and beverage operations
Exposure to managing a full beverage portfolio – from conceptual menu design, costing, third party vendor agreements, events & Activations surround non alcoholic and alcoholic beverage products/suppliers
Proven success managing high-volume or multi-unit operations
Strong financial acumen with experience managing P&L, budgets, and cost control
Hands-on experience in hiring, training, and developing large teams
Strong knowledge of POS systems, scheduling software, and inventory management tools
Exceptional communication, organizational, and interpersonal skills
Ability to adapt quickly and make sound decisions in a fast-paced environment
21+ years of age
Possession of or the ability to possess all relevant Food Safe, Responsible Beverage handling licensing

Nice to have:

Be commercially astute
Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
Think globally
Have excellent communication and relationship building skills
Have a high sense of ownership, urgency and drive
Be a team player

What we offer:

Competitive holiday, an extra day Birthday leave
Complimentary tickets to events and shows
Staff socials & happy hours
Hybrid working
Electric Car Scheme
Enhanced Maternity

Additional Information:

Job Posted:
January 09, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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