Assistant General Manager Job at KidStrong Henderson (Conroe)

Job Description

KidStrong Assistant General Managers (AGM) are the second in command when it comes to the center. It’s the responsibility of the AGM to work closely with the General Manager (GM) on fostering a culture of learning and development for both their coaches and the families that attend the center. The AGM is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members. The goal of the AGM is to partner with the GM to drive the business of the center, develop and train their coaching team, build the culture of their center, and to uphold the KidStrong brand.

Job Responsibility

Take pride in your center and understand that everything starts with team
Understand the center's key KPIs and financials to make informed and responsible business decisions
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service
Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center
The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center
Set and communicate any Coach schedules using appropriate scheduling and communication platforms
Schedule, sell, and staff KidStrong events, such as camps and parties, to maximize center profitability
Maintain flawless lead management by conducting call drives to new and existing leads
Finalize sales and bookings generated through online self-sign-up flow
Source and attend local events to increase brand awareness
Drive sales through sales conversion in the center
Respond and follow through in a timely manner with all AD requests and client/lead requests
Readily answers the question: What is KidStrong?
Foster a coaching culture - see something, say something and lead by example
Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality
Achieve all required certifications
Support recruiting, onboarding, managing, training, and evaluating Coaches
Manage and support the ongoing professional development of staff through Lighthouse
Strong communicator who communicates professionally verbally and in writing using approved AI tools to assist with professional writing
Be results driven, a community builder, and emotionally balanced
Attend bi-weekly meetings with AD
Make customers happy
Coach students by delivering an evolving, age-appropriate curriculum that focuses on Brain, Physical, and Character development
Understand the "why" behind the KidStrong curriculum
Deliver amazing classes: Demonstrate and manage the implementation of various programming and curriculum elements
Use the KS Coaches App to record data and provide data (attendance, awards, etc.)
Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight
Must be comfortable physically working with kids of varying abilities to ensure proper technique and safety
Be passionate, a performer, mentor, teacher, and have a command presence

Requirements

Passion for working with children is non-negotiable
Very professional, humble, and coachable
Enthusiastic and engaging communicator
Outwardly comfortable speaking in front of strangers and members, and to parents/guardians regarding a variety of topics
Coaching background with experience working with or coaching kids ages 11 years old and younger preferred but not required
Ability to operate with high energy, have fun, and enjoy the job
Prior experience as a pediatric OT/PT is a plus but not required
Previous experience in management is preferred but not required
Practical work experience with Google and Microsoft platforms
Previous experience with systems and platforms such as GloFox, Lighthouse, CareerPlug, and Gusto is preferred but not required
Intermediate knowledge of physiology, exercise techniques, and body mechanics
CPR certified

Nice to have

Prior experience as a pediatric OT/PT
Previous experience with systems and platforms such as GloFox, Lighthouse, CareerPlug, and Gusto

What we offer

Bonus based on performance
Employee discounts
Health insurance
Paid time off

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Assistant General Manager

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