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Assistant General Manager role for a flagship restaurant in Covent Garden, part of the Big Easy brand known for Southern-inspired BBQ, fresh lobster, and a vibrant bar atmosphere. The role involves hands-on leadership in a high-volume, high-energy environment with strong growth potential, supporting the General Manager and leading teams to deliver exceptional guest experience and operational performance.
Job Responsibility:
Supporting full-site operations in a high-volume, flagship environment
Leading FOH teams and working closely with BOH
Delivering exceptional guest experience
Managing rotas, labour control and daily staffing levels
Supporting P&L performance, driving revenue and cost control
Stock control and operational efficiency
Training, coaching and developing supervisors and team members
Ensuring compliance with Health & Safety and company standards
Driving service standards, culture and team engagement
Supporting the General Manager in overall site performance and decision-making
Requirements:
Minimum 2–3 years’ experience as an Assistant General Manager or Restaurant Manager
Strong background in high-volume hospitality or casual dining
Experience supporting P&L and managing labour and costs
Ability to lead and develop teams in a fast-paced environment
Strong commercial awareness and operational understanding
Confident decision-making and problem-solving skills
Excellent communication and organisational ability
Passion for hospitality management and guest satisfaction