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Assistant General Manager

Heirloom Hospitality

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Location:
United States, Detroit

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Heirloom Hospitality is a team of coaches, developers, and leaders who are willing to learn and teach. As General Manager, you must be ready to live and breathe this daily, along with all of our Heirloom Family Values with your team. Your primary goal should be to lead by example, this is achieved by asserting yourself as a prominent figure to your guests and team members.

Job Responsibility:

  • Cultivate and manage the hospitality experience throughout the restaurant for both guests and staff
  • Coach and teach staff
  • Constantly find ways to improve the guest experience
  • Develop and mentor management team
  • Maintain fiscal responsibility
  • Have a thorough understanding of restaurant financials and inventory systems
  • Uphold company policies and family values
  • Work well with all team members
  • Display strong managerial judgment
  • Lead by example
  • Own the Company Family Values
  • Build, maintain and schedule staff
  • Maintain and manage guest expectations
  • Work with corporate HR to promote retention
  • Manage Labor and Payroll
  • Enforce HR Procedures, Policies, Write ups, Grievances and Terminations
  • Assist with on-site orientation and training initiatives
  • Ensure grooming and presentation standards are met
  • Own inspections and opening/closing checklists
  • Own daily repairs and preventative maintenance
  • Own store specific budgets and goals
  • Monitor restaurants controllable costs
  • Manage all cash, bar drawers, petty cash, and tip outs
  • Manage comp and void
  • Deliver a store specific budget
  • Hold all accountable for the financial health of Cost of Goods, Labor & Operating Expenses
  • Own time & attendance monitoring
  • Own debriefing and information distribution to staff
  • Troubleshoot operational issues
  • Be the on-site admin for systems (POS, Gratuity solution, HRIS, etc.)
  • Own weekly inventory and purchasing
  • Maintain company inventory software
  • Spearhead the training of all direct reports
  • Be in charge of safety procedures
  • Own same store sales
  • Increase check averages and cover counts
  • Improve the product sales mix and guest retention

Requirements:

  • 4+ years of high-volume restaurant management experience
  • Self-motivated, driven, inspiring and hospitality driven
  • A willingness to teach and learn is a requirement
  • Possess the willingness to roll up your sleeves and pitch in whenever necessary
  • Demonstrated skills to motivate and develop a high performing team
  • Have the discipline and desire to create systems and organization within fast changing environments
  • Has experienced new restaurant openings, or a good idea of what it takes to do so
  • Leadership
  • Coaching
  • Mentoring
  • Team Development
  • Communication
  • Problem Solving
  • Adaptability
  • Organizational Skills

Nice to have:

Court of Master Sommeliers Level 1 a plus

What we offer:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Dining Discounts

Additional Information:

Job Posted:
December 09, 2025

Expiration:
December 29, 2025

Employment Type:
Fulltime
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