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Our Assistant General Manager helps support the General Manager in the oversight of daily operations, guest experience, sales and staff. In addition, the AGM serves as the site's liaison between the Events Team and guests, leading on Private and Semi-Private Events. They will maintain the tone and positive vibe as related from the Land and Sea Dept with an emphasis on genuine hospitality.
Job Responsibility
Create and cultivate a fun, warm, and contemporary culture
Engage with guests and staff, ensuring we are exceeding expectations
Evaluate and improve guest service by improving and implementing steps of service
Assist in the oversight of all operational platforms and systems
Collaborate and coordinate with Admin, Culinary and Events departments
Enforce new CDC guidelines for PPE and sanitation
Point of Sale maintenance and organization of Toast, manage printed and online menus
Assist with the inventory and ordering of front of all house supplies
Oversee organization, cleanliness and function of all service and storage areas on property
Assist in ensuring all staff are empowered, motivated and trained
Assist with the recruiting, hiring, training, disciplinary, and termination of staff
Identify cross-training opportunities for staff retention and development
Lead new hire onboarding and orientation
Scheduling for hourly staff, using labor effectively to meet or exceed budget expectations
Serve as a professional and personal role model to both BOH and FOH teams