Assistant General Manager Job at Fairmont Le Manoir Richelieu (Miami)

Job Description

From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our team as an Assistant General Manager. Under the guidance of the General Manager, this position will be required to lead and inspire the hotel team to achieve Company and Hotel business objectives. This position will be responsible for the planning and managing of the room and related areas’ operations of the hotel to achieve guests’ satisfaction and quality service while meeting and exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel.

Job Responsibility

Plan, organize, facilitate, attend and/or participate in various hotel and departmental meetings
Ensure compliance of brand standards, operating procedures and policies
Determines the direction, support, training and tools by being a consistent relationship builder to ensure the sense of empowerment necessary to provide win/win decisions for any internal/external customer challenges that may arise
Directs all activities of the Front Office, Housekeeping, and Engineering Departments and communicates with other departments to ensure complete guest and associate satisfaction
Attends bimonthly management lobby/hotel functions
Monitors and reviews guest comments via ReviewPro to identify areas for improvement and shares with staff to assist in improving guest satisfaction, guest relations and guest loyalty scores and responds directly to guest as necessary
Ensure Front Office, Housekeeping, and Engineering Departments efficiencies and service levels through scheduling and monitoring staffing levels
Monitors availability and occupancy on a daily basis and constantly communicates with revenue manager to resolve any challenging issues
Complete and issue employee evaluations upon approval of the General Manager
Participates in Fire Safety and Loss Prevention programs
Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams
Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations
To be aware of and ensure constant compliance with all necessary operational policies including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures, Liquor Licensing
Attend mandatory meetings including divisional meetings, staff meetings, etc
Participate in community events and ensure corporate social responsibility goals of Ennismore are met
Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, and any departmental specific systems used
Keep work area clean and organized
Ensure confidential documents are kept in a secured area
When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized
Complete other duties as assigned by the General Manager
Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards
Ensure compliance with Ennismore’s policies and procedures
Assimilate into Ennismore’s culture through understanding, supporting and participating in all Ennismore elements
Demonstrate working knowledge of the service standards
Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property

Requirements

College Degree in Business, Hospitality, or Related field preferred
Experience in Hospitality is preferred
Minimum three (2) to five (5) years of progressive experience in a hotel or a related industry leadership role, preferably in an upscale or lifestyle brand hotel
Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
An intermediate to proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook is preferred
Ability to spend extended lengths of time viewing a computer screen
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment and have a high level attention to detail
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
Must have excellent communication skills and be able to read, write, speak and understand English
Must be able to work inside and outside at all times of the year as needed, based upon business volumes
Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations