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The Fairfield Inn & Suites West Palm Beach is hiring for an Assistant General Manager. The position is to assist the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Job Responsibility:
Assist the General Manager in managing daily hotel operations
Assist in leading, directing and managing all hotel operations including hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
Serve as multi-department head for Maintenance and Housekeeping
Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
Ensure guest and team member satisfaction
Serve and act as General Manager in his or her absence