Assistant General Manager Job at Inspired Villages (Elderswell)

Job Description

We’re driven by a clear purpose: to build real communities that enhance the lives of our residents every single day. We’re now looking for an Assistant Village Manager to join us and lead our village operations team. If you’re seeking a career that means more and gives you more, both personally and professionally, there’s a place for you at Inspired Villages. As Assistant Village Manager, you’ll work closely with the General Manager, regional teams, and wider business to uphold our brand, values, and village ethos. You’ll be a visible role model for your team, ensuring exceptional service delivery, resident satisfaction, team engagement, and commercial performance. Creating and nurturing outstanding customer relationships will come naturally to you. If you’re ready to build a career with purpose, one that offers genuine development and the chance to make a real difference, we’d love to welcome you to Inspired Villages.

Job Responsibility

Managing Colleagues: Building and leading multiple village teams including housekeeping, kitchen, food & beverage, and overnight porters
Demonstrating a commitment to continuous personal and professional development, creating opportunities for career growth for yourself and your team
Empowering direct reports to deliver exceptional experiences for residents, guests, and customers
Identifying and developing outstanding talent within your functional area
Collaborating across teams to deliver against objectives and targets
Managing Performance, Compliance & Risk: Ensuring all Inspired Villages policies, processes, and standards are consistently followed
Managing risk within your functional areas and maintaining appropriate controls
Safeguarding residents, visitors, and team members at all times
Driving high performance and engagement through objective setting, performance reviews, and commercial focus
Identifying and addressing improvement areas impacting resident experience and team effectiveness
Managing the Internal Community: Overseeing day-to-day operations to ensure smooth, high-quality service delivery
Driving vibrancy within the village through promotion, activities, and full use of facilities—engaging with residents to build a strong community
Improving resident feedback outcomes (NPS and OSAT) by creating and delivering action plans for continuous improvement
Managing Finance: Managing your area of the service charge budget in partnership with the General Manager
Driving food & beverage profitability through increased footfall, cost control, and service excellence
Delivering ancillary revenue streams (e.g., chargeable laundry, maintenance) while maintaining costs within budget to support village P&L targets
Supporting the sales team by promoting the village and contributing to overall sales success

Requirements

Proven experience in mid-level management, ideally within hospitality or retirement communities
Experience managing chargeable F&B services, including budget management, labour planning, and creating commercially viable offerings that provide choice, value, and meet resident needs
Sound knowledge of current Health & Safety legislation and best practices
Experience overseeing additional hospitality services beyond F&B
Proficiency in Microsoft Office and strong overall computer skills

What we offer

Health & Wellbeing: Bupa Health Cash Plan including Employee Assistance Program and Life Assurance at 4× your annual salary
Generous Leave: 33 days annual leave, inclusive of bank holidays, pro-rated to your contracted hours, plus a holiday buying scheme to purchase up to 5 days
Special Time Off: Big birthdays off for milestone birthdays ending in a 0
Pension: 5% matched contribution scheme
Perks & Discounts: Retail discounts across a variety of outlets and access to SMART tech
Learning & Development: Ongoing opportunities to grow your skills and career
Wellbeing Resources: Access to a wellbeing hub, including discounts on wellbeing interventions
Sustainable Travel: Cycle to Work scheme and Electric Car scheme
Giving something back – 3 additional days leave for charity or voluntary work per year
Working in an incredible workspace, with a gym, social areas, and parking

Inspired Villages - All Job Offers