Assistant General Manager Job at Marriott Bonvoy (Cleveland)

Assistant General Manager

Marriott Bonvoy

Location:
United States , Cleveland

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

59000.00 - 80000.00 USD / Year

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Job Description:

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Job Responsibility:

Supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment
Assisting the General Manager in leading the team in the development and implementation of property-wide strategies
Verifying the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations
Building relationships with key customers and is involved in the sales process
Verifying that all brand standards are being maintained in each area of the property
Verifying that all team members meet or exceed all brand requirements
Managing the operation of the all property departments
Promoting both Guarantee of Fair Treatment and Open Door policies
Verifying that a viable key control program is in place
Maintaining current licenses and permits as prescribed by local, state and federal agencies
Providing a safe working environment in compliance with OSHA/MSDS
Managing all finance and accounting functions
Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Complying with all corporate accounting procedures
Performing required annual Quality audit with GM and RD
Stays readily available/approachable for all employees
Extends professionalism and courtesy to employees at all times
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists/teaches team managers scheduling against guest and hours/occupied room goals
Makes sure that staffing levels are appropriate to exceed guest expectations
Sets clear performance expectations with the General Manager
Assists team supervisors with constructive coaching and counseling
Solicits feedback for continuous improvement
Extends professionalism and courtesy to guests at all times
Motivates and encourages staff to solve guest and employee related concerns
Provides excellent customer service by being readily available/approachable for all guests
Takes proactive approaches when dealing with guest concerns
Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them
Verifying that orientations for new team members are thorough and completed in a timely fashion
Takes proactive approaches when dealing with employee concerns
Verifying that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place

Requirements:

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Additional Information:

Job Posted:
February 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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