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Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
Job Responsibility:
Assisting the Operational and Financial Management of the Property
Verifying that all brand standards are being maintained
Managing the operation of all property departments
Promoting both Guarantee of Fair Treatment and Open Door policies
Providing a safe working environment
Managing all finance and accounting functions
Reviewing financial statements and performance data
Supporting the Management and Development of Departmental Teams
Staying available for employees
Assisting with scheduling
Managing the Guest Experience
Providing excellent customer service
Conducting Human Resource Activities
Verifying orientations are completed
Requirements:
High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area