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Oversees the quality and success of Goldfish Swim School. This encompasses all daily operations including staffing, safety, pool operations, swim lesson quality, customer service, cash management and workplace employee activities.
Job Responsibility:
Directs and controls the daily operations to ensure the school runs according to GSS standard operating procedures
Helps the General Manager and department managers fulfill the daily tasks
Manages the staff of GSS to ensure high productivity, excellent performance, and positive employee satisfaction
Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions
Gains a high level of knowledge and experience in the GSS pool operations
Gains a high level of knowledge and experience in the GSS pump room operations
Interacts with the Deck Supervisors, Golden Teachers, and wet side staff on issues related to class scheduling, student progress, customer service and employee performance and training
Trains, oversees and provides ongoing development of the aquatics department
Provides sales and marketing training to all qualified sales staff
Provides direction in the retail and vending departments
Trains and oversees birthday party staff
Initiates and oversees workplace culture and employee interaction
Directs and oversees the implementation of the Emergency Action Plan and all safety procedures
Maintains current certifications and stays up-to-date professionally on the aquatics and management field
Requirements:
Experience with and ability to work with children
Excellent interpersonal communication and organizational skills
Demonstrated leadership experience
Focus on safety, quality, team member development and extraordinary customer service
Must pass background examinations (included with training)
High school diploma or GED is required
Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required
Two or more years as a swimming instructor is preferred
Minimum experience of 6 months to 1 year in leadership role
Lifeguard, CPR, First Aid, and AED required
Certified Pool Operator certification and Lifeguard Instructor certification highly recommended