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Villatel Logo Villatel · Hospitality and Tourism

Assistant General Manager

United States, Melbourne Beach Employment contract 60000.00 - 70000.00 USD / Year · Job Posted May 27, 2026
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Job Description

A day in the life of an Assistant General Manager includes supporting the overall operations, performance, and guest experience of Villatel rental homes across Florida's Space Coast. You will drive operational excellence, support revenue goals, lead the field teams, and ensure our homes are consistently guest-ready and brand compliant. You will be a key leader in the day-to-day operations and serve as the General Manager's right hand, stepping in to solve problems and elevate both the guest and owner experience.

Job Responsibility

  • Support the overall operations, performance, and guest experience of Villatel rental homes across Florida's Space Coast
  • Drive operational excellence, support revenue goals, lead the field teams, and ensure our homes are consistently guest-ready and brand compliant
  • Oversee daily operations across a portfolio of vacation rental homes
  • Ensure all homes meet brand standards for cleanliness, maintenance, and presentation
  • Conduct regular property inspections and quality audits
  • Partner with housekeeping, maintenance, and vendor teams to ensure timely turnovers
  • Monitor and improve operational efficiency across all properties in the portfolio
  • Supervise and/or support field teams including maintenance, guest experience, and housekeeping teams
  • Assist in hiring, training, scheduling, and performance management
  • Foster a culture of accountability, responsiveness, and service excellence
  • Act as a point of escalation for operational and team-related issues
  • Ensure a seamless, high-quality guest experience from arrival to departure
  • Resolve guest concerns quickly and professionally
  • Identify opportunities to improve guest satisfaction and online reviews
  • Support the implementation of guest experience initiatives and service standards
  • Support communication with homeowners regarding property performance and needs
  • Ensure homes are well-maintained and aligned with company and owner expectations
  • Assist with onboarding new properties into the portfolio
  • Support cost control initiatives and budget adherence
  • Monitor performance indicators such as occupancy, guest satisfaction, and operational efficiency
  • Identify opportunities to increase revenue and reduce expenses
  • Assist with forecasting and reporting as needed

Requirements

  • 3–5+ years of leadership experience in hospitality, vacation rentals, or property management
  • Proven leadership experience managing teams in a fast-paced environment
  • Strong operational mindset with attention to detail
  • Excellent communication and problem-solving skills
  • Proficiency in property management systems (e.g., Guesty, Hostaway, or similar) is a plus
  • Experience with multi-unit or geographically dispersed properties preferred
  • Valid driver’s license and ability to travel between properties

Nice to have

  • Proficiency in property management systems (e.g., Guesty, Hostaway, or similar)
  • Experience with multi-unit or geographically dispersed properties
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