Assistant General Manager Job at 360 Resourcing Solutions (Southampton)

Job Description

Are you ready to step into a leadership role within a fast-growing self-storage business? We're looking for a proactive and commercially minded Assistant General Manager to help drive performance, maximise occupancy, and deliver an outstanding customer experience. As Assistant General Manager, you'll support the running of a busy self-storage site—playing a key role in driving unit sales, maintaining high facility standards, and leading a small team. This is a hands-on, customer-facing position where you'll be managing enquiries, converting leads into rentals, and ensuring the site operates efficiently, securely, and in line with brand standards.

Job Responsibility

Support the General Manager in leading and developing a small, high-performing team
Lead by example on the front line, setting standards for sales and service
Step up to manage the site in the General Manager's absence
Drive unit rentals by converting enquiries into move-ins
Maximise occupancy and revenue through effective upselling and pricing awareness
Monitor performance against KPIs and targets
Deliver a friendly, professional service to all customers—face-to-face, phone, and email
Support customers through their storage journey, from enquiry to move-out
Resolve any issues quickly to maintain high satisfaction levels
Oversee daily site operations including admin, audits, and reporting
Ensure units, reception, and external areas are clean, secure, and well-presented
Manage move-ins, move-outs, and account management
Maintain strong security standards across the site
Ensure health & safety procedures are followed at all times
Carry out regular checks of the facility and report any issues promptly
Identify opportunities to improve sales performance and operational efficiency
Support local marketing initiatives and community engagement

Requirements

Experience in a supervisory or management role (retail, hospitality, or storage ideal)
Strong sales mindset with a focus on hitting and exceeding targets
Highly organised with the ability to manage day-to-day site operations
Excellent customer service and communication skills
A hands-on, 'roll your sleeves up' approach
Commercial awareness and a proactive attitude