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Assistant General Managers for High Hotels, LLC are responsible for the supervision of all front desk operations and food and beverage operations in order to ensure that the highest quality standards are met for food, service, cleanliness, and marketing of all operations. Assists in and shares responsibility for direction all operations of the hotel in accordance with the policies and profit objectives of the company to provide superior service and value to the customer. Assistant General Managers are directly responsible for the coordination of the front desk and food and beverage operations to include Lead Cook, Line Cooks, Guest Service Representatives, Dishwashers, Night Auditors, Servers, Host/Hostesses, Security Persons, and/or Bartenders Responsible and accountable to conduct their responsibilities within the confines of EEO, Title VII and other applicable laws
Job Responsibility:
Supervision of all front desk operations and food and beverage operations in order to ensure that the highest quality standards are met for food, service, cleanliness, and marketing of all operations
Assists in and shares responsibility for direction all operations of the hotel in accordance with the policies and profit objectives of the company to provide superior service and value to the customer
Directly responsible for the coordination of the front desk and food and beverage operations to include Lead Cook, Line Cooks, Guest Service Representatives, Dishwashers, Night Auditors, Servers, Host/Hostesses, Security Persons, and/or Bartenders
Responsible and accountable to conduct their responsibilities within the confines of EEO, Title VII and other applicable laws
Requirements:
Hires, trains, supervises and schedules front desk and food and beverage staff
Maintains procedures for periodic appraisal of all personnel
Purchases all food and beverage items and ensures availability of all items needed to process the breakfast and bar business
Assists General Manager in reviewing work schedules and assigns management on duty responsibilities
Assist General Manager in preparing and submitting the hotel’s annual business plan
Acts as General Manager when General Manager/Area General Manager is off or is otherwise unable to perform their duties and supervises entire hotel staff in their absence
Monitors and maintains procedures for control of supplies, keys, monies and credit. Ensures that all monies due High Hotels, Ltd. is received on a timely basis, and that proper accounts receivable policies and procedures are adhered to
Meets all budgetary, cost and other financial objectives established for their department including goals for income, expenses and profitability
Assists in interpretation of policies, rules and regulations affecting all hotel activities to personnel. Responsible for fair and ethical treatment of all co-workers and the maintenance of high morale and low turnover in all departments of the hotel
Responsible for the replenishment, physical appearance, ordering and food production for “The Market” at Marriott properties, “Suite Shops” at Homewood Suites, and the “Pavilion Pantry” at Hilton Garden Inns
Performs as a visible manager, both at the front desk and in the restaurant, bar and the kitchen
Performs line co-worker’s job functions as needed under high volume and emergency situations
Utilizes computer equipment to analyze forecast, cost, and revenue reports and makes decisions based on that information to ensure profit maximization
Observes food and beverage outlet operations and take needed action to ensure standards of product presentation and service are being maintained. Taste tests food and beverage products for consistency
Responds to guest inquiries and coordinates special arrangements and requests in food and beverage outlets
Ensures safety and security of all guests, co-workers and the hotel’s assets
Monitors co-worker attendance in conformance with the standards, following up with co-workers as appropriate
Works varying schedules to reflect the business needs of the hotel, due to the cyclical nature of the hospitality industry
Maintain a neat, clean and well-groomed appearance (specific brand standards available)
Required to fully comply with High Hotels, Ltd. rules and regulations for the safe and efficient operation of hotel facilities
Supports High Hotels’ efforts and actions related to Sustainability, ensuring implementation and compliance with the actions within their departments
Maintains an open-door policy and monitors co-worker relations
Visits and observes competitive hotel and restaurant operations to keep abreast of marketing techniques and promotions
Through training and experience, prepares for further advancement to assume General Manager/Area General Manager position
Participates in Manager on Duty shifts
Other duties as assigned by the General Manager/Area General Manager