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Assistant General Manager

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Ayres Hotels

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Location:
United States , Costa Mesa

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The primary duties of the Assistant General Manager is to ensure guest satisfaction and overall efficiency of front office operations, to train staff as outlined in the Front Office Training Procedures and ensure staff is prepared to provide excellence to our guests and visitors at all times.

Job Responsibility:

  • Ensure guest satisfaction and overall efficiency of front office operations
  • Train staff as outlined in the Front Office Training Procedures
  • Ensure staff is prepared to provide excellence to our guests and visitors at all times
  • Implement and maintain Front Office department minimum standards
  • Responsible for the hiring, training, and supervision of property front office staff
  • Prepare work schedule for staff and authorizes payroll for the department
  • Train, monitor and manage front office staff
  • Resolve any guests issues and perform tasks that require your discretion and authority
  • Train staff to use the appropriate phrases and greetings when interacting with guests
  • Make reasonable and professional decisions
  • Assist and guide the front office staff through their daily duties and responsibilities
  • Use the appropriate phrases and greetings when interacting with guests
  • Offer assistance to the individual needs and requests of all guests
  • Ensure guest needs are responded to in a timely and efficient manner
  • Schedule staff adequately to maintain excellent service
  • Ensure staff evaluations are completed in a professional and timely manner
  • Maintain a positive work environment
  • Maintain Front Office department within set budget and payroll guidelines
  • Work closely with the hotel’s management team and communicate effectively
  • Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
  • Conduct self in a friendly and attentive manner during all guest encounters
  • Maintain a clean and safe working environment at all times
  • Work in a safe and conscientious manner
  • Adhere to all safety policies and procedures
  • Maintain guest confidentiality at all times

Requirements:

  • High School diploma or equivalent preferred
  • Experience in a hotel or a related field preferred
  • Ability to stand during entire shift
  • Long hours are sometimes required
  • Ability to convey information and ideas clearly
  • Must maintain composure under pressure
What we offer:
  • Paid Vacation *Full Time Status
  • Paid Sick Leave (24 hours to Part Time / 32 hours to Full Time)
  • Ayres Cares Adopt a Family Program
  • Fun Express Entertainment Discount
  • Sketchers Shoe Discount Program
  • Hotel Guest Room Discount

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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