Assistant General Manager Job at Marriott Bonvoy (Irvine)

Assistant General Manager

Marriott Bonvoy

Location:
United States , Irvine

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

70310.00 - 88000.00 USD / Year

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Job Description:

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Job Responsibility:

Supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment
Assisting the General Manager in leading the team in the development and implementation of property-wide strategies
Verifying the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations
Building relationships with key customers and is involved in the sales process
Verifying that all brand standards are being maintained in each area of the property
Verifying that all team members meet or exceed all brand requirements
Managing the operation of the all property departments
Promoting both Guarantee of Fair Treatment and Open Door policies
Verifying that a viable key control program is in place
Maintaining current licenses and permits as prescribed by local, state and federal agencies
Providing a safe working environment in compliance with OSHA/MSDS
Managing all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's
Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Complying with all corporate accounting procedures
Performing required annual Quality audit with GM and RD
Staying readily available/approachable for all employees
Extending professionalism and courtesy to employees at all times
Leading by example demonstrating self-confidence, energy and enthusiasm
Assisting/teaching team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals
Making sure that staffing levels are appropriate to exceed guest expectations
Setting clear performance expectations with the General Manager
Assisting team supervisors with constructive coaching and counseling
Soliciting feedback for continuous improvement
Extending professionalism and courtesy to guests at all times
Motivating and encouraging staff to solve guest and employee related concerns
Providing excellent customer service by being readily available/approachable for all guests
Taking proactive approaches when dealing with guest concerns
Assisting employees in understanding guests ever-changing needs and expectations, and how to exceed them
Verifying that orientations for new team members are thorough and completed in a timely fashion
Taking proactive approaches when dealing with employee concerns
Verifying that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place

Requirements:

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Additional Information:

Job Posted:
January 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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