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Assistant General Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Cardiff

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

32800.00 - 33800.00 GBP / Year
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Job Description:

Assistant General Manager role at Roxy Lanes Cardiff, a venue centred around ten-pin bowling and other games like Shuffleboard, American Pool, Tech Darts, and Karaoke. The role involves leading a team, managing business operations, and ensuring a fun guest experience.

Job Responsibility:

  • Ensure we are delivering the best experience for our guests on every visit
  • Having an input on delivering the quarterly business plans
  • Leading by example through training, coaching and developing a winning team
  • Managing a P&L to meet financial targets and expectations
  • Managing the Safety, Security and licensing aspects of the business
  • Managing our guest experience platform to improve service and standards
  • Maintain a fun and engaging culture using our Brand Standards and Company Ethos
  • Monthly reviews with all your team members encouraging their growth and development
  • Ensuring service standards and duty management are upheld throughout operating hours
  • Be an industry expert in all areas of duty management

Requirements:

  • Leader
  • Drives the business forward
  • Team player with a passion for hospitality
  • Winning personality
  • Fun-loving spirit
  • Enthusiastic
  • Brings own character
  • Passionate Attitude
  • Loves to be professionally playful
  • Always gives good energy
  • Available to work weekends and public holidays
  • Reliable commute to work
  • Experience managing a large team of up to 50 staff members
  • Experience reporting KPI’s weekly, monthly, and quarterly
  • Experience liaising with departments including marketing, sales, finance, operations and maintenance
What we offer:
  • Quarterly Bonus Scheme
  • Tips
  • Service Charge
  • 50% off food and drink & free gaming
  • Regular team incentives- with rewards including paid trips abroad
  • 2 Staff Socials throughout the year
  • Employee Assistance Program that includes access to free counselling services
  • Further development opportunities within the company growth
  • Development courses including leadership, mental health awareness, first aid and personal licences
  • Access to Rewards Gateway, offering discounts at 100s of retailers
  • Holiday allowance increasing each year with length of service

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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