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An Assistant General Manager (AGM) plays a critical role in supporting the General Manager (GM) in overseeing daily operations, ensuring smooth functioning of the business, and achieving organizational goals. The Assistant General Manager (AGM) works closely with the General Manager to oversee all aspects of daily operations, providing leadership, guidance, and direction to staff. This role ensures the business operates efficiently, achieves sales and profitability goals, and delivers an exceptional customer experience. The AGM will spearhead their own AOR's, manage all hourly staff & ensure accurate daily reports.
Job Responsibility:
Assist the General Manager in overseeing day-to-day business operations
Monitor and manage operational budgets, schedules, and inventories
Provide leadership, coaching, and support to department managers and staff
Lead by example to foster a positive and productive workplace culture
Assist in recruiting, hiring, and training new employees
Monitor customer feedback and implement improvements to services or products
Address escalated customer complaints and concerns
Assist in preparing and managing budgets and financial forecasts
Monitor sales performance and report on key metrics, such as revenue and profitability
Ensure compliance with company policies, procedures, and regulatory requirements
Promote and enforce health and safety standards within the organization
Build and maintain relationships with key vendors, suppliers, and business partners
Negotiate contracts and agreements to ensure favorable terms for the company
Requirements:
Bachelor’s degree in Business Management, Hospitality, or a related field (preferred)
Proven experience in restaurant management
Strong leadership, communication, and problem-solving skills
Ability to manage budgets, financial statements, and operational processes
Proficient in Resy, Toast, Restaurant365, etc.
Excellent organizational and multitasking abilities
Strong customer service orientation
Ability to work under pressure and handle high-stress situations effectively