Assistant General Manager

• Support all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation
• Assist the General Manager in leading the team in the development and implementation of property-wide strategies
• Verify the implementation of the brand service strategy and brand initiatives
• Build relationships with key customers and be involved in the sales process
• Verify that all brand standards are being maintained
• Manage the operation of all property departments
• Promote both Guarantee of Fair Treatment and Open Door policies
• Verify that a viable key control program is in place
• Maintain current licenses and permits
• Provide a safe working environment
• Manage all finance and accounting functions
• Review financial statements, sales and activity reports, and other performance data
• Comply with all corporate accounting procedures
• Perform required annual Quality audit
• Stay readily available/approachable for all employees
• Lead by example
• Assist/teach team managers scheduling
• Set clear performance expectations
• Assist team supervisors with constructive coaching and counseling
• Solicit feedback for continuous improvement
• Extend professionalism and courtesy to guests
• Motivate and encourage staff to solve guest and employee related concerns
• Provide excellent customer service
• Take proactive approaches when dealing with guest concerns
• Assist employees in understanding guests ever-changing needs
• Verify that orientations for new team members are thorough
• Take proactive approaches when dealing with employee concerns
• Verify that property hiring practices comply with I-9, and EEO requirements

• High school diploma or GED
• 4 years experience in guest services, front desk, housekeeping, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years experience in guest services, front desk, housekeeping, or related professional area

Wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures