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We are seeking a motivated, guest-focused Assistant General Manager to help lead daily hotel operations and deliver exceptional guest experiences. This role is ideal for a friendly, hands-on self-starter with open availability who thrives in a fast-paced hospitality environment. Prior Marriott experience preferred. You will be responsible for providing exceptional service to every guest while simultaneously maximizing hotel profitability. Furthermore, will be responsible for ensuring that all hotel operations are performed professionally and adhere to the brand and company standards.
Job Responsibility:
Oversee all front desk operations, including check-in/check-out, reservations, and guest inquiries
Lead guest service efforts to ensure high satisfaction and promptly resolve concerns
Train, coach, and mentor front desk staff on service standards, systems, and brand expectations
Assist with scheduling, payroll support, reporting, and inventory management
Act as Manager on Duty as needed, including evenings, weekends, and holidays
Support the General Manager with daily operations, staff accountability, and operational planning
Maximizing ADR and Occupancy
Coordinating communications between Sales and Operating departments
Understanding financial statements and budget, including staffing guidelines
Guiding, developing, and/or implementing policies, procedures, and systems to improve business operations
Maintaining a cooperative and positive work environment
Requirements:
An experienced Assistant General Manager with 2+ years of supervisory hotel operations or previous supervisory or management experience in hospitality preferred
Open availability (AM, PM, weekends, and holidays as needed)
Friendly, professional, and guest-focused attitude
Strong leadership, communication, and problem-solving skills
Ability to multitask, stay organized, and remain calm under pressure
Experience with Fosse system preferred
Bilingual or multilingual abilities are a plus
Nice to have:
Bilingual or multilingual abilities are a plus
Experience with Fosse system preferred
Prior Marriott experience preferred
What we offer:
Competitive salary and annual performance-based bonus
Opening bonus plan
Comprehensive benefits package
Marriott travel perks and discounts
Opportunity to lead an exciting new property within a growing brand