Assistant General Manager Job at KidStrong Henderson (Rancho Bernardo)

Job Description

KidStrong Assistant General Managers are the second in command when it comes to the center. It’s the responsibility of the Assistant General Manager to work closely with the General Manager on fostering a culture of learning and development for both their coaches and families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

Job Responsibility

Maintain flawless lead management by conducting call drives to new and existing leads in the Center's CRM tool
Finalize sales and bookings that are generated through online self-sign-up flow
Source and attend local events to increase brand awareness, and drive incremental leads and memberships
Adhere to and train staff to exemplify the KidStrong vetting process and Amazing Trial Experience
Understand the center's key KPIs and financials to make informed and responsible business decisions
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service
Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center
The typical schedule includes 4 weekdays and 1-weekend shift
Communicate any Coach schedule changes using appropriate scheduling and communication platforms
Sell and schedule events such as camps and parties, to maximize center profitability
Foster a coaching culture - see something, say something
Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality
Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates
Manage and support the ongoing professional development of staff through LearnUpon
Communicate professionally with co-workers in Slack and Email
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately
Understand the 'why' behind the KidStrong curriculum and be able to clearly and concisely communicate it
Demonstrate and manage the implementation of various programming and curriculum elements
Use the KS Coaches App to record data and provide data (attendance, awards, etc.)
Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight
Must be comfortable physically working with kids to ensure proper technique and ensure student safety
Approximately 5-10 coaching hours per week

Requirements

Membership Sales experience is HIGHLY desired for this role
Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old
Comfortable speaking to parents/guardians regarding a variety of topics
Achieve Coach Certification through the HQ Training and Certification team
Complete training through KidStrong Lightspeed as required by the HQ Training and Certification team
Practical work experience with Google and Microsoft platforms
Intermediate knowledge of physiology, exercise techniques, and body mechanics
CPR certified (can be attained on-the-job)

Nice to have

Prior experience as a pediatric OT/PT is a plus
Previous experience in management is preferred but not required
Previous experience with systems and platforms such as ZenPlanner, Glofox, Podium, CareerPlug, and ADP is preferred but not required