Assistant General Manager Job at The Woodhouse Day Spa

Job Description

At Woodhouse Spa Broomfield, we value our team members and strive for excellence with every guest experience. Share with us your unique talents and professionalism and in return, we will train you in 'The Woodhouse Way' providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way-as you excel and grow in your talents, opportunity will follow you. The Woodhouse Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company's mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number --then you should consider joining the Woodhouse Family today! The Assistant Manager helps pave the way by exemplifying leadership!

Job Responsibility

Assisting the General Manager with managing and monitoring all areas of spa operations to ensure compliance with policies and procedures
Demonstrating and reinforcing excellent customer service to promote guest satisfaction and retention while acting as the first point of contact for guest issues
Conducting daily huddles with all staff to coach and motivate team members to meet/exceed revenue and operational goals
Monitoring expenses against budget and maintain continual awareness of expense/loss control
Understanding and managing computer reports and functions to ensure accurate guest records
Performing other projects, work and activities as assigned
Order and replenish stock based on inventory counts for Back Bar, Retail and Spa Amenities
Track usage trends to identify overstock, understock, shrinkage or theft
Coordinate deliveries, storage and distribution of goods and materials
Partner with vendor relationships
Maintain accurate inventory counts
Implement inventory tracking SOP
Attending all training for in-spa operations, product knowledge
Maintaining a professional appearance
Training new team members to Woodhouse spa standards
Ensuring health and safety of guests and employees
Guaranteeing compliance with all state and local rules and regulations