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Assistant General Manager

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Caliber Collision

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Location:
United States of America , Decatur

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Category:
Manufacturing

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for the assisting the General Manger with the overall operation of their center, including Risk Management, Teammate Development, Client Metrics, Production and Administration. Maintaining company goals and standards for performance, growth and world class customer service.

Job Responsibility:

  • Assist in the forecasting of goals and objectives for the Center and strive to meet them
  • Hire, train, motivate, counsel and monitor the performance of all Center teammates
  • Demonstrate a great ability to lead others to achieve success
  • Supervise the sales, overall production and administration of the center
  • Ensure that every teammate follows all Caliber standards, policies and procedures
  • Frequently, review estimates to ensure accuracy and compliance with Company and Client guidelines
  • Monitor closed jobs and gross profits of the center, communicate trends to the General Manager
  • Ensure DRP accounts are managed properly and regularly communicated to the General Manager
  • Monitor the performance of each associate and provide timely and specific feedback to the teammate and the General Manager
  • Demonstrate behaviors consistent with the Company's Vision, Mission and Values in all interactions with teammates, customers, clients and vendors
  • Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business
  • Comply with all Caliber safety rules, guidelines and standards
  • Perform other related duties as assigned to ensure an efficient, effective, and profitable center

Requirements:

  • HS or GED
  • Post-secondary education in collision repair preferred
  • Typically has experience in auto repair industry or managing a team
  • Must be 21 years of age or older
  • Must have a valid Driver’s License and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
  • Advance understanding and knowledge of the repair process/procedures
  • Strong analytical and coordination capabilities
  • capable of effectively prioritizing and multi-tasking
  • Highly effective leadership skills including excellent communication skills and the ability to delegate and empower teammates
  • Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers
  • Maintain a well-groomed, professional appearance
What we offer:
  • Medical
  • Vision
  • Flexible health accounts
  • Voluntary medical insurance
  • Dental
  • Life, AD&D and disability insurance
  • 401(K) and financial wellness
  • Additional benefits (Identity protection, legal services, pet insurance, teammate discounts, health advocates)
  • Company paid holidays and paid time off from Day 1

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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