Assistant General Manager Job at Marriott Bonvoy (Scottsdale)

Assistant General Manager

Marriott Bonvoy

Location:
United States , Scottsdale

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Crescent Hotels & Resorts invites you to embark on an exciting journey as the Assistant General Manager for the spectacular REMI., Autograph Collection Hotel. Nestled in the pulsating heart of downtown Scottsdale's Entertainment District, this 161-room gem combines classic western elements with bold, modern motifs, redefining the desert aesthetic and attitude. It’s five food and beverage outlets range from a 1940’s inspired café on the ground level to a seductive Miami-style rooftop pool deck and bar reflective of the orange groves of Morocco.

Job Responsibility:

Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution
Provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Communicate both verbally and in writing to provide clear direction to staff
Assign and instruct Department Managers in details of work
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Concierge and Guest Services
Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses
Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency
Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc
Comply with attendance rules and be available to work on a regular basis
Perform any other job related duties as assigned

Requirements:

Minimum of 3 years of experience in a similar role in full service upscale hotels
Knowledge of all operations of the hotel to include but not limited to, Housekeeping, Front Office, Food and Beverage
Marriott brand experience is highly desired

What we offer:

Excellent compensation package
Operational incentive plan eligibility
An exceptional benefit plan for eligible associates and your family members
401K matching program for eligible associates
Discounts at our Crescent managed properties in North America for you and your family members
Discounts at Marriott properties worldwide for you and your family members