Assistant General Manager Job at 360 Resourcing Solutions (London)

Assistant General Manager

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

50000.00 - 57000.00 GBP / Year

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Job Description:

At Kudu Marylebone, we are looking for a polished and driven Assistant General Manager to join our leadership team. This is an opportunity for a confident, commercially aware, and people-focused professional to play a key role in delivering a refined yet energetic dining experience. We are seeking someone who leads from the floor, understands the rhythm of a premium restaurant, and takes pride in both the guest journey and the performance behind the scenes. The Role: Working closely with the General Manager, you will take ownership of daily operations, ensuring that every service reflects the quality, warmth, and attention to detail that define Kudu Marylebone. You will balance hands-on leadership with strong commercial awareness, maintaining control of labour, driving KPIs, and nurturing a high-performing team.

Job Responsibility:

Lead service with presence and confidence, setting the tone on the floor
Ensure a seamless guest journey from arrival to departure
Maintain exceptional standards across food, drinks, and environment
Anticipate service flow and adapt quickly to the demands of a busy restaurant
Inspire, coach, and develop a large and diverse team
Build a culture of accountability, professionalism, and pride
Handle team conflict with maturity and fairness
Lead disciplinary processes and performance management in line with best HR practices
Support recruitment, onboarding, and continuous training
Create rotas aligned with business levels and labour budgets
Maintain strong control over labour costs without compromising service
Drive productivity and efficiency across all service periods
Confidently manage key metrics including sales, labour %, SPH, and covers
Analyse performance and implement clear, actionable improvements
Support forecasting, budgeting, and weekly reporting
Identify opportunities to enhance revenue and guest spend
Deliver warm, intuitive, and personalised service
Handle guest feedback and complaints with professionalism and care
Build strong relationships with returning and VIP guests
Lead by example in creating memorable experiences
Ensure full compliance with UK legislation and company policies
Maintain excellence in health & safety, food safety, and licensing
Uphold HR procedures with consistency and integrity
Drive adherence to SOPs across the team
Maintain accuracy across scheduling, HR, and operational systems
Support payroll, absence management, and reporting processes
Ensure all daily and weekly administrative duties are completed to a high standard

Requirements:

Proven experience in a premium, high-volume restaurant environment
Strong understanding of labour control and rota planning
Commercially driven with solid KPI knowledge
Confident in managing disciplinary and HR processes
A natural leader who is present, composed, and hands-on
Excellent communication and conflict resolution skills
Detail-oriented with a passion for quality and consistency
A genuine love for hospitality and guest experience

What we offer:

Starting salary of £50k per annum
Discretionary service charge
Discretionary excess tronc estimated at about £5-7k per annum
Opportunity to grow within a respected and ambitious restaurant group
Collaborative and supportive leadership culture
Chance to shape and influence a premium dining experience

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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