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Being an Assistant General Manager means being the heartbeat of the venue, leading with passion, precision, and purpose. You’ll be the driving force behind unforgettable guest experiences, a thriving team culture, and seamless operations that keep the energy high and the standards even higher. You’ll work shoulder-to-shoulder with the General Manager across both RAMONA & The Firehouse, stepping up to lead the business when needed, and inspiring your team to deliver world-class hospitality every single day. If you’re a natural leader with a sharp eye for detail, a love for people and a hunger to grow, then this role is for you.
Job Responsibility:
Lead with Impact: Be the face of the venue, setting the tone and leading from the front. You’ll guide your team with confidence, clarity, and care
Create Culture: Build a safe, inclusive, and high-energy environment where feedback flows, passion thrives, and everyone feels part of something bigger
Drive Standards: From the vibe to the visuals, you’ll be relentless about quality, making sure every shift runs smoothly and every guest leaves smiling
Coach & Develop: Mentor junior managers, support team growth, and champion continuous improvement through training, feedback, and development plans
Own the Numbers: Support financial performance through smart rota planning, stock control, and cost management, keeping the business sharp and profitable
Be the Connector: Collaborate across departments, communicate openly, and keep everyone aligned on goals, standards, and upcoming events
Requirements:
You've led teams in fast-paced hospitality environments and know how to keep cool under pressure
You're passionate about people, guests and team alike. You love creating standout experiences
You're a natural communicator who brings energy, clarity, and positivity to every interaction
You are detail-obsessed, standards-driven, and always looking for ways to raise the bar
You're flexible, hands-on, and ready to jump in wherever needed to keep things flowing
You're hungry to grow, eager to learn, and excited to help others do the same
What we offer:
Employee Discount - 50% off food and drinks at RAMONA, FIREHOUSE, and DIECAST
25% off food and drinks at all DETROIT SLIMS locations
Friends & Family Discount - 15% off their bill when they dine with us
Leadership Team That Truly Cares
The Festive Ball - the biggest Christmas celebration of the year