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Under the supervision of the General Manager, this position will assist in the daily operations management in all areas of the Facility. The Assistant General Manager (AGM) role will oversee all golf shop and outside services operations and is responsible for ensuring that all guests receive outstanding customer service, which meets or exceeds their expectations. The AGM is instrumental in developing and/or implementing strategies, golf events and golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace. Additionally, he/she is accountable for achieving budgeted financial goals relative to the operations for which he/she is responsible.
Job Responsibility:
Implement applicable Company operating, human resources, and safety policies and procedures pertaining to golf shop, outside services, and caddy program activities
Handle cash flow in the golf shop
Plan and schedule work duties of department personnel
Coordinate and oversee the caddy program
Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards
Assist in the preparation and implementation of operating and capital budgets
Monitor purchase orders
Ensure accurate tracking of types and quantity of golf rounds played
Interact with guests in a congenial and professional manner
Maintain pleasant and professional telephone manner at all times
Plan and conduct individual and group lesson programs and golf clinics
Work with golf associations and other groups to schedule tournaments and group outings
Be fully knowledgeable of golf shop merchandise
Design and implement sales incentive programs for golf shop staff
Ensure that ancillary services including, but not limited to, the handicapping system, guest programs and driving range facilities are efficiently organized and meet customer needs
Manage employment activities for applicable staff members
Assist the efficient and timely submission of all required operational, financial, budgetary reports
Maintain knowledge of current and projected industry developments
Conduct orientation and training program for all snack shack and golf course staff
Perform additional duties as required
Requirements:
Three years’ experience managing staff a plus
Food and beverage sanitation certification preferred
Must possess strong oral and written communication skills
Will act as the main contact for marketing and promotions for the golf course
Must possess working knowledge of snack shack, bar, and golf operations
Strong knowledge of excel and possess good math skills
Working knowledge of Microsoft Office Suite of programs
Skilled in F&B POS software
Knowledge of inventory control
Experience in leading and training staff
Must have the ability to: Read and write (English)
Communicate verbally with staff members and/or customers with or without the use of two-way radios
Give and/or follow verbal and written instructions
Supervise subordinates
Visually inspect all work areas, golf course and grounds
See players on the golf course, and to follow the flight of golf balls
Perform mathematical calculations involving fractions, decimals, and percentages
Retrieve, read and interpret information from technical sources
Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
Lift up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs constantly
Nice to have:
Three years’ experience managing staff a plus
Food and beverage sanitation certification preferred