Assistant General Manager Job at Clear (Milwaukee)

Job Description

As Assistant General Manager, you will support the General Manager in leading and driving the daily operations of your location for a team of Ambassadors and Managers. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.

Job Responsibility

Spend 70% of time on the floor in a customer-facing environment at the airport
ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
build and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales
drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
build stakeholder relationships with TSA, airline and airport partners
support needs &/or inquiries in a timely manner, escalating to a higher level as necessary
responsible for the team’s comprehension and adherence to operational/security procedures, laws, regulations and company directives
effectively execute our commitment to security, manage risk, fulfill operational and compliance requirements
coach, mentor, and train the team to meet sales and customer service goals and standards
drive new enrollments through the airport sales program by consistent sales coaching, contests and recognition
identify gaps and use best practices
deep understanding of technology and processes
ability to troubleshoot
managing labor to ensure highest utility, and oversight of payroll and scheduling
ensures the team maintains the equipment, signage, and facility to meet brand standards

Requirements

At least 6 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars)
self-motivated, positive and possess a passion for fostering a great sense of teamwork
high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team
excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment
indefatigable in achieving your individual and team goals and want to grow and develop in your career
experience reviewing and reporting on KPIs on a regular basis
ability to stand/walk for extended periods of time
ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
required to successfully complete a government background investigation

What we offer

Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program
Emotional Well Being Assistance
Ongoing training & development programs to grow & advance your career with a growing company
Free CLEAR memberships for you and one other
Plus a discounted membership for three friends

Clear - All Job Offers