Assistant General Manager Job at MERS Goodwill (Festus)

Job Responsibility

Assists Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded
Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store
Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions
Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively
Coach and counsel employees about the performance of their job duties, including discipline up to and including termination
Exercise independent judgment in assigning daily job duties to achieve daily operational tasks
Helps to identify and recommend employees with proven performance for advancement
Safeguards company property and personal information from harm, damage, or theft
Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Loss Prevention
Must read, follow, model, and enforce all agency policies, procedures, and values
Utilizes efficient staffing methods to ensure the store is staffed appropriately
Arranges for replacements of absent employees when necessary
Audits, edits, and approves payroll
Eliminates wasteful practices through process improvement
Maintains a professional appearance, adhering to MERS Goodwill's dress code
Other duties as assigned

High School Diploma/GED required
some college preferred
One year of Management experience
Previous Goodwill Retail/Warehouse Experience Preferred
Valid MO or IL state driver's license and insurance
Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork
Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable
Comfortable with workplace technology like registers, scheduling, and inventory management software

Monthly Bonus up to $500.00
Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week
Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week
Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week
403(B) Retirement on date of hire for employees working 20 or more hours per week
403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week
401(A) Retirement on date of hire for employees working 20 or more hours per week
PTO Accrual up to 15 days based on hours worked
Employee store discount
Paid holidays
Flexible Schedules
Career Growth Opportunities