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We are looking for an experienced Assistant General Manager to join the team at the V&A Museum. Located in South Kensington, the V&A Museum is one of the world’s leading museums of art, design, and culture, welcoming visitors from around the globe. Across the museum, our cafés offer relaxed and inviting spaces for guests to pause and enjoy great food and drink during their visit. From freshly made coffee and light bites to wholesome lunches and sweet treats, our cafés are a key part of the V&A visitor experience. We pride ourselves on delivering excellent service, quality offerings, and a warm, welcoming atmosphere throughout.
Job Responsibility:
Support the daily operation of the site alongside the General Manager
Help lead and structure the team to deliver high product and service standards
Build and maintain strong client relationships through regular communication
Ensure an excellent customer experience across front and back of house
Support initiatives to improve sales and service performance
Assist with budgeting, forecasting, and cost control
Support team performance through coaching, training, and feedback
Ensure all Food Safety and Health & Safety standards are met
Requirements:
An experienced Assistant General Manager or strong Deputy Manager
Background in high‑volume and/or multi‑site operations preferred
Confident communicator who motivates and engages teams
Strong financial and commercial awareness
A passion for food is a plus!
What we offer:
Free lunch on shift
Free tea and coffee at any Benugo location
A monthly allowance to use at any Benugo location
Competitive rate
Life Assurance
Enhanced maternity and paternity leave pay
Company sick leave
Company annual leave
Opportunity to develop and further your career
Employee discounts at several retailers (via Perkbox app) & fitness providers
Access to our Employee Assistance Programme & our trained Mental Health First Aiders