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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant General Manager I

Chile, Santiago · Job Posted January 03, 2026
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Job Description

Assists the General Manager in all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction. Assists the General Manager in the implementation of property-wide brand strategy initiatives.

Job Responsibility

  • Assists the General Manager in all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction
  • Assists the General Manager in the implementation of property-wide brand strategy initiatives
  • Conducts quarterly Food & Beverage audits in accordance with SOPs
  • Coordinates all Food & Beverage functions and communication
  • Conducts quarterly Rooms Operations audits in accordance with SOPs
  • Conducts walk-through to confirm the building is well maintained
  • Motivates team to achieve operational excellence
  • Maintains profit margins without compromising guest or employee satisfaction
  • Maintains the property as a safe and secure facility
  • Fosters employee commitment to providing excellent service
  • Demonstrates and communicates key drivers of guest satisfaction
  • Attends pre- and post-convention meetings
  • Incorporates guest satisfaction as a component of staff/operations meetings
  • Reviews guest satisfaction results and other data to identify areas of improvement
  • Assists in building relationships with local civic leaders, community and business organizations
  • Advises brand and regional team of growth opportunities
  • Participates in sales calls, local events and site visits
  • Assists the General Manager in researching and analyzing new products, pricing and services of competition
  • Works with the General Manager to develop a schedule
  • Hires department managers
  • Sets goals and expectations for direct reports
  • Coaches by providing specific feedback to improve employee performance
  • Establishes and maintains open, collaborative relationships with the leadership team
  • Assists in coordinating the development and communication of emergency procedures
  • Celebrates successes and publicly recognizes the contributions of employees
  • Demonstrates Knowledge of all management contract requirements
  • Provides support for operational functions as needed

Requirements

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
  • 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
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