Job Description
Drury Hotels is a reputable hospitality company known for its commitment to creating a welcoming environment for both guests and employees. Located at 8925 Red Oak Blvd. in Charlotte, North Carolina, Drury Hotels has established itself as a leader in the hotel industry, recognized for excellence in service and employee satisfaction. The company has earned accolades such as being ranked among Newsweek's America's Greatest Workplaces for 2025, reflecting its dedication to fostering an inclusive, supportive, and rewarding workplace culture. At Drury Hotels, employees do not just find a job; they find a place where they belong. The hotel group emphasizes the importance of work-life balance, offering flexible scheduling, paid time off, hotel discounts, and complimentary room nights designed to enhance the quality of life for team members. Career advancement opportunities are abundant, with mentorship programs, cross-training, personalized development plans, and management training pathways. Over 200 internal promotions occurred within the year, exemplifying the company’s investment in the professional growth of its staff. The Operations Leadership role at Drury Hotels is vital in ensuring the delivery of outstanding guest experiences while leading various hotel departments. This position is designed for a dynamic leader who is passionate about hospitality and capable of inspiring a diverse team to excel. The role involves training, developing, and coaching team members, maintaining high standards of quality assurance, and consistently meeting or exceeding performance metrics that drive profitability, service excellence, and team engagement. This role is full-time and comes with a competitive salary complemented by attractive incentives such as quarterly bonuses linked to hotel performance and semi-annual bonuses based on company-wide results. Additional benefits include comprehensive health coverage with medical, dental, vision, prescription plans, and life and disability insurance. Team members also benefit from a Team Member Assistance Program tailored to support personal well-being and financial future planning through a company-matched 401(k) retirement savings plan. The ideal candidate for this leadership position will possess a passion for service and an ambition to exceed guest expectations consistently. While a bachelor’s degree in hospitality, business, or a related field is preferred, more critical is a proven record of leadership success, ideally in a hotel setting, with at least one year of supervisory experience. This role offers individuals the opportunity to rise within a recognized and award-winning hospitality company, making a meaningful difference through their work every day. Joining Drury Hotels means becoming part of a team where you are valued, encouraged, and rewarded for your contributions. The company’s philosophy of 'Rise. Shine. Work Happy.' embodies its mission to create a positive and productive working environment that supports both the personal and professional growth of every team member. As an Operations Leader, you will play a key role in shaping guest experiences and the hotel’s success, embodying the values and high standards that make Drury Hotels a great place to work and a preferred choice for travelers.
