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Assistant Furniture Delivery Service Manager

United Kingdom, Shepshed Employment contract 9524.00 GBP / Year · Job Posted February 17, 2026
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Job Description

Assist in managing the collection and delivery of donated stock from customers and businesses to support store sales and profit targets. Take responsibility for the company van’s upkeep and deliver exceptional customer service both on-site and off.

Job Responsibility

  • Deliver and collect furniture/stock professionally
  • Support the Furniture Delivery Service Manager with planning collections, managing volunteers, and van maintenance
  • Collect and distribute corporate stock as needed
  • Generate stock via social media following Rainbows’ guidelines
  • Report incidents and van damage promptly
  • Assess stock condition and communicate with customers
  • Promote and process Gift Aid donations
  • Ensure correct loading and delivery of stock
  • Assist with moving and displaying furniture to maximise sales
  • Provide store cover during management absences
  • Drive vehicles safely and follow the Highway Code
  • Promote the store and engage with the local community
  • Keep the van clean and tidy
  • Carry out PAT testing and furniture assembly (training provided)

Requirements

  • Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and instore
  • The ability to recruit, train and motivate volunteers
  • Able to manage logistics of delivery service
  • Driving licence
  • Experience of driving a commercial van

Nice to have

  • Previous experience in a retail environment
  • Experience of carrying and lifting furniture
  • Experience of managing customer-facing delivery service

What we offer

  • Eligibility to join blue light card discount scheme and Company Shop
  • Healthcare Cashback plan
  • Life Assurance
  • 27 days holiday
  • Plus bank holiday allowance but expectation to work bank holidays in this role
  • Contributory pension scheme or Salary Sacrifice Pension Scheme
  • Free access to an employee assistance programme
  • Wellbeing support and access to Mental Health First Aiders
  • Unofficial benefits: Fun events, All staff away days, Guest visitors
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