This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Job Responsibility:
Assisting the Front Office Manager in administering front office functions and supervising staff
Directing and working with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensuring guest and employee satisfaction
Maximizing the financial performance of the department
Supporting management of front desk team
Monitoring and supporting progress toward guest services and front desk goals
Ensuring exceptional customer service
Managing projects and policies
Providing information to supervisors and co-workers
Analyzing information and evaluating results to solve problems
Informing and updating executives, peers and subordinates in a timely manner
Functioning in place of the Front Office Manager in his/her absence
Communicating critical information from pre- and post-convention meetings to the Front Office staff
Participating in department meetings
Requirements:
High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major