Assistant Front Office Manager Job at Marriott Bonvoy (Atlanta)

Assistant Front Office Manager

Marriott Bonvoy

Location:
United States , Atlanta

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

25.77 - 29.33 USD / Hour

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Job Description:

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Responsibility:

Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards
Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Runs and reviews critical information contained in room operations reports
Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operates all department equipment as necessary and reporting malfunctions
Ensures employees have the proper supplies and uniforms
Understands night audit procedures and being able to comprehend and utilize reports as necessary
Understands and complies with loss prevention policies and procedures
Communicates performance expectations employees in accordance with job descriptions for each position
Handles employee questions and concerns
Effectively schedules employees to business demands and tracks employee time and attendance
Supervises same day selling procedures to maximize room revenue and property occupancy
Verifies accuracy of room rates to maximize revenue opportunities
Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations
Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals
Understands the impact of Room Operations on the overall property financial goals and objectives
Assists in the investigation of employee and guest accidents
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary
Assists in the review of comment cards and guest satisfaction results with employees

Requirements:

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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